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Enhancing Healthcare Employees’ Hope in the Digital Era: The Role of a Training Intervention and Its Impact on Patient Satisfaction

In: Leading and Managing in the Digital Era

Author

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  • Evgenia Pavlakou

    (Athens University of Economics and Business)

Abstract

This paper explores the role of increasing Hope among staff in the healthcare workplace, especially in the context of the challenges that the digital era has imposed on healthcare workers. Employing Snyder’s principles of Hope, the study uses a training intervention to foster Hope among healthcare employees in a hospital unit. Hope, as part of the HERO model, promotes overall well-being particularly in health professionals who experience an excessive workload. Digital technology is not always beneficial, and often causes stress and anxiety, and our intervention seeks to mitigate this to some extent. We observed that the intervention increased Hope and optimism among staff members, which had positive impacts on goal-setting skills and problem-solving abilities, which ultimately improved patient satisfaction. The findings underline the beneficial effects of such interventions in various sectors, particularly in an ‘always-on’ digital work culture.

Suggested Citation

  • Evgenia Pavlakou, 2024. "Enhancing Healthcare Employees’ Hope in the Digital Era: The Role of a Training Intervention and Its Impact on Patient Satisfaction," Lecture Notes in Information Systems and Organization, in: Gregory Prastacos & Nancy Pouloudi (ed.), Leading and Managing in the Digital Era, pages 239-254, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-65782-5_16
    DOI: 10.1007/978-3-031-65782-5_16
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