IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-031-13064-9_12.html
   My bibliography  Save this book chapter

Resolving the Paradoxical Effect of Human-Like Typing Errors by Conversational Agents

In: Information Systems and Neuroscience

Author

Listed:
  • R. Stefan Greulich

    (Technische Universität Dresden)

  • Alfred Benedikt Brendel

    (Technische Universität Dresden)

Abstract

Conversational agents (CA) interact with users via natural language in a turn-taking communication. They have been shown to trigger anthropomorphism in users, leading to the perception of humanness. However, this effect is influenced by various aspects, such as the CA having a name and its choice of words. In this context, the expected effect of typing errors is paradoxical. On the one hand, making typing errors is human-like and should, therefore, increase the perception of humanness. On the other hand, users understand that CAs are not human, and typing errors can be perceived as unexpected. To investigate the effect of typing errors on perceived humanness, we employ the dual processing theory of human cognition and propose a NeuroIS experiment to test our hypothesis. In this research in progress paper, we present the experimental design, expected outcome, and reflect on possible implications for CA research.

Suggested Citation

  • R. Stefan Greulich & Alfred Benedikt Brendel, 2022. "Resolving the Paradoxical Effect of Human-Like Typing Errors by Conversational Agents," Lecture Notes in Information Systems and Organization, in: Fred D. Davis & René Riedl & Jan vom Brocke & Pierre-Majorique Léger & Adriane B. Randolph & Gernot (ed.), Information Systems and Neuroscience, pages 113-122, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-13064-9_12
    DOI: 10.1007/978-3-031-13064-9_12
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-031-13064-9_12. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.