IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-031-10902-7_9.html
   My bibliography  Save this book chapter

Getting the Job Done: Workarounds in Complex Digital Infrastructures

In: Exploring Digital Resilience

Author

Listed:
  • Sara Willermark

    (University West)

  • Anna Sigridur Islind

    (Reykjavik University)

  • Helena Vallo Hult

    (University West
    NU-Hospital Group)

  • Livia Norström

    (University West
    University of Gothenburg)

Abstract

Work today consists of complex arrangements of loosely interrelated digital tools that shape work and form digital infrastructures. These digital infrastructures can either support or hinder the workers in their daily tasks. Working in an environment where some digital tools are designed for work purposes, and others without the proposed end-users in mind creates a need for improvisation. The consequence for workers may include finding various types of workarounds when shifting between digital tools. These workarounds become important for how work is performed. Through a multiple case study, this paper explores how workarounds are manifested in different work settings through four cases in the public sector. We conceptualize workarounds as practices of flexibility, efficiency, and responsibility, and show how workarounds result in new and innovative ways of working, which can be understood as a form of infrastructuring.

Suggested Citation

  • Sara Willermark & Anna Sigridur Islind & Helena Vallo Hult & Livia Norström, 2022. "Getting the Job Done: Workarounds in Complex Digital Infrastructures," Lecture Notes in Information Systems and Organization, in: Roberta Cuel & Diego Ponte & Francesco Virili (ed.), Exploring Digital Resilience, pages 118-132, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-10902-7_9
    DOI: 10.1007/978-3-031-10902-7_9
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-031-10902-7_9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.