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Intra-organizational Nudging: Designing a Label for Governing Local Decision-Making

In: Exploring Digital Resilience

Author

Listed:
  • Marcel Cahenzli

    (University of St. Gallen)

  • Ferdinand Deitermann

    (University of St. Gallen)

  • Stephan Aier

    (University of St. Gallen)

  • Kazem Haki

    (University of St. Gallen
    Geneva School of Business Administration (HES-SO))

  • Lukas Budde

    (University of St. Gallen)

Abstract

Even though organizations may plan for long-term enterprise-wide objectives, they are shaped by local decision-maker’s actions. The latter tend to have conflicting goals, such as short-term and immediate satisfaction of local business needs over organization-wide objectives. While local and diverse decision-making enables specialized products and services, ungoverned behavior may lead organizations that are hard to control and manage. Hence, the challenge is to harness, rather than eliminate decentral autonomy by reaping its benefits while limiting its downsides. Pursuing this purpose, this Design Science Research (DSR) study presents the creation and evaluation of a governance mechanism: a nudge-based label. It also contains a set of design features, which are evaluated quantitatively and qualitatively with expert surveys and discussions. The contributions include design knowledge about labels and the investigation of nudging as an intra-organizational governance mechanism.

Suggested Citation

  • Marcel Cahenzli & Ferdinand Deitermann & Stephan Aier & Kazem Haki & Lukas Budde, 2022. "Intra-organizational Nudging: Designing a Label for Governing Local Decision-Making," Lecture Notes in Information Systems and Organization, in: Roberta Cuel & Diego Ponte & Francesco Virili (ed.), Exploring Digital Resilience, pages 232-246, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-10902-7_16
    DOI: 10.1007/978-3-031-10902-7_16
    as

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