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Towards an Explanation for Why Enterprise Architecture Management Fails: A Legitimacy Lens

In: Exploring Digital Resilience

Author

Listed:
  • Mohammad Ali Kohansal

    (Norwegian University of Science and Technology)

  • Knut-Helge Ronæs Rolland

    (University of Oslo)

  • Soudabeh Khodambashi

    (Helseplattformen)

Abstract

Enterprise architecture (EA) is an approach that manages complexities such as organizational structure, technology, and business by providing a holistic view of the organization to coordinate digital transformation efforts. While previous research has highlighted several challenges in taking advantage of EA, few empirical investigations explained how organizations should manage EA attempts to avoid failure. This paper aimed to explore the root causes of organizational challenges for EA management (EAM) by conducting a case study. Our findings illustrate inadequate legitimacy as a root cause of the organizational challenges, such as lack of shared understanding, stakeholders’ engagement, and financial and management support, that needs to be managed over time. Particularly, we demonstrate that although pragmatic legitimacy can positively affect the EAM at early stages, regulatory legitimacy plays the primary role in EAM success. In addition, contradictory views and organizational bureaucracy are recognized as significant barriers to achieving normative and cultural-cognitive legitimacy.

Suggested Citation

  • Mohammad Ali Kohansal & Knut-Helge Ronæs Rolland & Soudabeh Khodambashi, 2022. "Towards an Explanation for Why Enterprise Architecture Management Fails: A Legitimacy Lens," Lecture Notes in Information Systems and Organization, in: Roberta Cuel & Diego Ponte & Francesco Virili (ed.), Exploring Digital Resilience, pages 217-231, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-10902-7_15
    DOI: 10.1007/978-3-031-10902-7_15
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