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Is More Always Better? Simulating Feedback Exchange in Organizations

In: Innovation Through Information Systems

Author

Listed:
  • Sacha Fuchs

    (University of St. Gallen)

  • Roman Rietsche

    (University of St. Gallen)

  • Stephan Aier

    (University of St. Gallen)

  • Michael Rivera

    (Temple University)

Abstract

More and more employees request feedback from their organizations to develop and learn. This is reflected by a growing number of digital feedback apps which facilitate high-frequency feedback exchange. However, the effect of feedback has hardly been studied on an organizational level due to complexity. Therefore, we strive to analyze organizational feedback exchange with an agent-based simulation model. Concretely, we study the effect of feedback length and feedback frequency on the organizational return on investment (ROI) of feedback exchange. Our study shows that feedback length stays in an inverted U-shape relationship with ROI. Contrarily, feedback frequency is negatively correlated with ROI. When analyzed jointly, two sweet spots arise: one for medium-length, frequent feedback, and the other, for longer infrequent feedback.

Suggested Citation

  • Sacha Fuchs & Roman Rietsche & Stephan Aier & Michael Rivera, 2021. "Is More Always Better? Simulating Feedback Exchange in Organizations," Lecture Notes in Information Systems and Organization, in: Frederik Ahlemann & Reinhard Schütte & Stefan Stieglitz (ed.), Innovation Through Information Systems, pages 521-536, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-86800-0_37
    DOI: 10.1007/978-3-030-86800-0_37
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