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Notation-Agnostic Subprocess Modeling for Adaptive Case Management

In: Innovation Through Information Systems

Author

Listed:
  • Johannes Tenschert

    (University of Erlangen-Nürnberg)

  • Sebastian Dunzer

    (University of Erlangen-Nürnberg)

  • Martin Matzner

    (University of Erlangen-Nürnberg)

Abstract

Even though knowledge work comprises tasks that cannot be modeled a priori, some structure for routine work or an outlined course of action is often necessary. Knowledge workers perform structured and ad-hoc activities – and a wide range of requirements typically yields many tools. To avoid redundant and scattered process information, a single system of record capable of consolidating flexibility and modeling of different aspects of processes is desirable. For knowledge-intensive processes, we outline how to combine process models for structured routine aspects with the ad-hoc activities and flexibility of social software in the same context. Therefore, a case comprises modeled subprocesses as well as ad-hoc activities and artifacts. The shared context allows to transparently combine aspects and deviate from predefined models. We prototypically implement our approach and show that ad-hoc project management and different notations can be applied within the same case.

Suggested Citation

  • Johannes Tenschert & Sebastian Dunzer & Martin Matzner, 2021. "Notation-Agnostic Subprocess Modeling for Adaptive Case Management," Lecture Notes in Information Systems and Organization, in: Frederik Ahlemann & Reinhard Schütte & Stefan Stieglitz (ed.), Innovation Through Information Systems, pages 359-375, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-86800-0_25
    DOI: 10.1007/978-3-030-86800-0_25
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