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Beyond System Design: The Impact of Message Design on Recommendation Acceptance

In: Information Systems and Neuroscience

Author

Listed:
  • Antoine Falconnet

    (HEC Montréal)

  • Wietske Osch

    (HEC Montréal)

  • Joerg Beringer

    (Blue Yonder)

  • Marc Fredette

    (HEC Montréal)

  • Sylvain Sénécal

    (HEC Montréal)

  • Pierre-Majorique Léger

    (HEC Montréal)

  • Constantinos K. Coursaris

    (HEC Montréal)

Abstract

The current paper reports on the results of a pilot study to explore the impact of message design on users’ likelihood to accept system-generated recommendations as well as their intention to use the recommendation system (RS). We aim to extend the RS literature, which has hitherto focused on system design elements, but has generally overlooked the importance of message design, a key element in facilitating effective attention and information processing, particularly in the context of managerial decision-making.

Suggested Citation

  • Antoine Falconnet & Wietske Osch & Joerg Beringer & Marc Fredette & Sylvain Sénécal & Pierre-Majorique Léger & Constantinos K. Coursaris, 2020. "Beyond System Design: The Impact of Message Design on Recommendation Acceptance," Lecture Notes in Information Systems and Organization, in: Fred D. Davis & René Riedl & Jan vom Brocke & Pierre-Majorique Léger & Adriane B. Randolph & Thomas (ed.), Information Systems and Neuroscience, pages 185-190, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-60073-0_21
    DOI: 10.1007/978-3-030-60073-0_21
    as

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