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Do Users Respond to Challenging and Hindering Techno-Stressors Differently? A Laboratory Experiment

In: Information Systems and Neuroscience

Author

Listed:
  • Christoph Weinert

    (University of Bamberg)

  • Katharina Pflügner

    (University of Bamberg)

  • Christian Maier

    (University of Bamberg)

Abstract

Techno–stressors are typically hindering for users. These then cause adverse user responses, such as techno-exhaustion, which in turn result in reduced task performance. Latest technostress research adds two types of stressors: hindrance techno-stressors (HTS) and challenge techno–stressors (CTS). Using that knowledge, this research-in-progress paper develops a research model assuming that both types of techno-stressors lead to different user responses (e.g., motivation, techno-exhaustion, arousal) and, in turn, have a different impact on task performance. To validate that empirically, we propose a mixed-experimental research design following a pre-post approach with three different treatments (e.g., HTS, CTS, control) using among other different biomarkers (e.g., SC, sAA, cortisol) to measure arousal. The expected contributions and future steps are discussed.

Suggested Citation

  • Christoph Weinert & Katharina Pflügner & Christian Maier, 2020. "Do Users Respond to Challenging and Hindering Techno-Stressors Differently? A Laboratory Experiment," Lecture Notes in Information Systems and Organization, in: Fred D. Davis & René Riedl & Jan vom Brocke & Pierre-Majorique Léger & Adriane B. Randolph & Thomas (ed.), Information Systems and Neuroscience, pages 79-89, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-60073-0_10
    DOI: 10.1007/978-3-030-60073-0_10
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