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Interaction-Context Schema: A Proposed Model to Support Interaction Analysis in Small and Medium Enterprises

In: Digital Transformation and Human Behavior

Author

Listed:
  • Michele Cipriano

    (University of Portsmouth
    Università degli Studi di Salerno)

  • Peter Bednar

    (University of Portsmouth
    Lund University)

Abstract

Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occurs in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to attends diverse purposes in different contexts. The schema envisages three categories to classify the interaction. Similarly, there are three contexts which distinguish the orientation. Hence, the interplay between interactions, technology and ICT competencies, which support or develop a business, underpin the Proposed Model “Interaction-Context” schema.

Suggested Citation

  • Michele Cipriano & Peter Bednar, 2021. "Interaction-Context Schema: A Proposed Model to Support Interaction Analysis in Small and Medium Enterprises," Lecture Notes in Information Systems and Organization, in: Concetta Metallo & Maria Ferrara & Alessandra Lazazzara & Stefano Za (ed.), Digital Transformation and Human Behavior, pages 235-261, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-47539-0_17
    DOI: 10.1007/978-3-030-47539-0_17
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