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Russian Telecom: Focus on B2B and B2G

In: Digital Transformation and New Challenges

Author

Listed:
  • Elizaveta Kuzevanova

    (National Research University Higher School of Economics)

  • Nikolay Kazantsev

    (National Research University Higher School of Economics
    Alliance Manchester Business School)

Abstract

The telecommunication industry is a backbone of fourth industrial revolution and the emerging digital economy. Being one of the most competitive industries in terms of services quality, its service providers are looking at business expansion towards B2B and B2G clients. In this study we analyze and re-share the underlying end-2-end processes and list the certain steps through the eTOM framework. The study suggests improvements for telecommunications companies worldwide.

Suggested Citation

  • Elizaveta Kuzevanova & Nikolay Kazantsev, 2020. "Russian Telecom: Focus on B2B and B2G," Lecture Notes in Information Systems and Organization, in: Evgeny Zaramenskikh & Alena Fedorova (ed.), Digital Transformation and New Challenges, pages 121-126, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-43993-4_11
    DOI: 10.1007/978-3-030-43993-4_11
    as

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