IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-030-22993-1_6.html
   My bibliography  Save this book chapter

Digital Services Development and the Dynamics of Transformation by Service Providers

In: Advances in Information Systems Development

Author

Listed:
  • Ahmad Ghazawneh

    (Halmstad University
    IT University of Copenhagen)

Abstract

Service providers are increasingly depending and using digital infrastructure and tools provided by digital platforms to transform their services and develop digital ones that meet the needs of heterogeneous end users. However, while there is an emerging literature of developing digital services, little is known about the dynamics of transformation. Using multiple cases of firms that develop digital services, the digital service taxonomy was synthesized to understand the dynamics of transformation in developing digital services. This study identifies five main dynamics: the services experience, the service process, the service capabilities, the service environment and the service delivery. Each of those dynamics and their associated factors are explored under the objectives of business, interaction and technology. This enables us to extend the existing literature on digital service development in particular and contributes to the research of digital innovation in general.

Suggested Citation

  • Ahmad Ghazawneh, 2019. "Digital Services Development and the Dynamics of Transformation by Service Providers," Lecture Notes in Information Systems and Organization, in: Bo Andersson & Björn Johansson & Chris Barry & Michael Lang & Henry Linger & Christoph Schneider (ed.), Advances in Information Systems Development, pages 97-112, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-22993-1_6
    DOI: 10.1007/978-3-030-22993-1_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-030-22993-1_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.