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Identifying Disguised Objectives of IT Deployment Through Action Research

In: ICT for a Better Life and a Better World

Author

Listed:
  • Peter Bou Saba

    (EDHEC Business School—Efficient Innovation)

  • Mario Saba

    (Cesar Ritz Colleges Switzerland—Washington State University Carson College of Business, Switzerland International Center)

  • Antoine Harfouche

    (EDHEC Business School)

Abstract

Little research in IS has examined the contagion mechanisms of conflicts during IT deployment between organizational members in a network. A focus on an organizational network’s contagion mechanisms is important to anticipate potential contagious conflicts that may lead to the failure of a mutual IT project. The paper delivers the results of a 4-year action research project conducted at a leading French federation of agriculture cooperatives. The study reveals that identifying contagion mechanisms at the very preliminary phases of implementation may be strategic for a successful IT deployment, despite the tools’ imperfections. Destabilizing “automatic” conflict contagion between cooperatives have led to engaging contagious survival mechanisms, limiting conflict contagion and accelerating the tool’s adoption. For IS managers and practitioners, considering conflict contagion in the translation process, one can work to more actively contain and resolve conflicts before they have a chance to affect the rest of the members.

Suggested Citation

  • Peter Bou Saba & Mario Saba & Antoine Harfouche, 2019. "Identifying Disguised Objectives of IT Deployment Through Action Research," Lecture Notes in Information Systems and Organization, in: Youcef Baghdadi & Antoine Harfouche (ed.), ICT for a Better Life and a Better World, pages 69-82, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-10737-6_5
    DOI: 10.1007/978-3-030-10737-6_5
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