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Empowering Farmers in India Through E-Government Services

In: ICT for a Better Life and a Better World

Author

Listed:
  • J. Nair

    (PES University)

  • B. N. Balaji Singh

    (PES University)

Abstract

Government organizations are stepping up to the challenge of facilitating e-Government services, with consumers as partners. E-Government allows customer co-creation where a citizen with Self-Service Technologies (SSTs) as tools, steps into the service-delivery process. The goal of such e-Government Services results in a self-service economy. The Government of India (GoI), as part of its government-to-citizen (G2C) e-business model, has rolled out multiple electronic web services (e-services) through the Digital India program. However the question arises: Has the Government met its objectives in providing efficient e-Government services through SSTs? A case-study methodology is adopted in this research to analyze consumer considerations through a process workflow model in an e-Government program initiated for farmers through an Agricultural Extension Centre. The study is conducted in Karnataka, a Southern State in India. The study proposes an enhanced ICT-based process workflow model at RSK (Raitha Samparka Kendras).

Suggested Citation

  • J. Nair & B. N. Balaji Singh, 2019. "Empowering Farmers in India Through E-Government Services," Lecture Notes in Information Systems and Organization, in: Youcef Baghdadi & Antoine Harfouche (ed.), ICT for a Better Life and a Better World, pages 205-219, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-10737-6_14
    DOI: 10.1007/978-3-030-10737-6_14
    as

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