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Workforce management based on forecasted demand

In: Advanced Decision Making Methods Applied to Health Care

Author

Listed:
  • Bernardetta Addis

    (Università degli Studi di Torino)

  • Roberto Aringhieri

    (Università degli Studi di Torino)

  • Giuliana Carello

    (Politecnico di Milano)

  • Andrea Grosso

    (Università degli Studi di Torino)

  • Francesco Maffioli

    (Politecnico di Milano)

Abstract

Health care delivery has a dramatic impact on the quality of life of every community. Hence, in the past years in many countries, a great effort has been spent in order to rationalize the management of limited resources, such as operating rooms, ambulances or workforce. Nevertheless, to the best of our knowledge, the idea of using demand for driving the workforce optimization process has received little attention in the literature. In this work we address the problem of managing workforce taking into account forecasted demand. We focus on the management of the operators working at the Operations Center of the Emergency Medical Service of Milano, Italy, for which a huge amount of accurate data is available.

Suggested Citation

  • Bernardetta Addis & Roberto Aringhieri & Giuliana Carello & Andrea Grosso & Francesco Maffioli, 2012. "Workforce management based on forecasted demand," International Series in Operations Research & Management Science, in: Elena Tànfani & Angela Testi (ed.), Advanced Decision Making Methods Applied to Health Care, chapter 0, pages 1-11, Springer.
    • Handle: RePEc:spr:isochp:978-88-470-2321-5_1
    DOI: 10.1007/978-88-470-2321-5_1
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