Solving the Quality Dilemma: Emergent Quality Management

The Emergent Quality Management paradigm combine the two sides of the dichotomy imposed by the dilemmas of the production system: on the one hand side exploitation, stability, control and efficiency and, on the other hand, exploration, adaptability, creativity and effectiveness. The two sides—actors’ exploration and the structures of exploitation—are interconnected and reinforce each other. Actors and structures are always interconnected with each other in a circular causality. It is through the interactions between the actors that the structures emerge, and these structures organize the activities of the actors. The conflict in goals between exploration and exploitation at individual and team levels is thus transcended. This is a theoretical transcendence, meaning that by using the Emergent Quality Management paradigm it becomes obvious that the dichotomy is not a problem that must be managed, but a necessary feature of wholeness.