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The Application of a Balanced Scorecard in Higher Education Institutions: A Case Study of Wuls

In: Handbook of Operations Research and Management Science in Higher Education

Author

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  • Michał Pietrzak

    (Warsaw University of Life Sciences)

Abstract

The purpose of this chapter is to share the experience of a Balanced Scorecard (BSC) development and application by a public university. This case study is used to describe the process of developing a strategy and translating it into a customized Balanced Scorecard. The project presented in this chapter did not lead to amazing success, but it did not completely fail. This project was adapted to the specific conditions of a particular time and place and spanned 10 years, even though changes in the model were made over time due to new laws at the national level. Some of the lessons learned are discussed in the last section of this chapter. The administrators of Higher Education Institutions can directly use or adapt the BSC framework presented in this chapter. Moreover, they can find some useful tips and tricks regarding the basic steps in the process of strategy and Balanced Scorecard development. Moreover, interested parties could deliberate upon some problems and challenges pinpointed in this case study and consider such issues in advance. This study will be helpful in designing customized strategic management systems adapted to the specific circumstances of a time and place, instead of simply imitating and replicating solutions developed for business firms.

Suggested Citation

  • Michał Pietrzak, 2021. "The Application of a Balanced Scorecard in Higher Education Institutions: A Case Study of Wuls," International Series in Operations Research & Management Science, in: Zilla Sinuany-Stern (ed.), Handbook of Operations Research and Management Science in Higher Education, chapter 0, pages 419-451, Springer.
    • Handle: RePEc:spr:isochp:978-3-030-74051-1_14
    DOI: 10.1007/978-3-030-74051-1_14
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