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The Consequences of Emergency Department Crowding and Delays for Patients

In: Patient Flow

Author

Listed:
  • Megan McHugh

    (Northwestern University)

Abstract

Emergency department crowding and the consequential delays in patient care have been long-standing problems, but as recently as 10 years ago, there was little evidence of their impact on patients. Since that time, there has been a substantial and convincing number of studies published indicating that crowding and delays compromise access to emergency care, quality of emergency care delivered, and patient outcomes, including survival. Further, there is evidence that these threats to patient well-being are more prevalent among vulnerable populations, specifically racial and ethnic minorities. This chapter presents results of recent studies that investigated the relationship between emergency department delays and crowding and patient outcomes. It concludes with a discussion about strategies to reduce crowding and delays.

Suggested Citation

  • Megan McHugh, 2013. "The Consequences of Emergency Department Crowding and Delays for Patients," International Series in Operations Research & Management Science, in: Randolph Hall (ed.), Patient Flow, edition 2, chapter 0, pages 107-127, Springer.
    • Handle: RePEc:spr:isochp:978-1-4614-9512-3_5
    DOI: 10.1007/978-1-4614-9512-3_5
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    Cited by:

    1. Shuangchi He & Melvyn Sim & Meilin Zhang, 2019. "Data-Driven Patient Scheduling in Emergency Departments: A Hybrid Robust-Stochastic Approach," Management Science, INFORMS, vol. 65(9), pages 4123-4140, September.

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