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Triage in Nonemergency Services

In: Patient Flow

Author

Listed:
  • Katherine Harding

    (Allied Health Clinical Research Office, Eastern Health
    La Trobe University)

  • Nicholas Taylor

    (Allied Health Clinical Research Office, Eastern Health
    La Trobe University)

Abstract

Triage systems are traditionally associated with emergency services, but are also commonly used in a much broader range of health care settings. This chapter explores some of the arguments for introducing triage systems, as well as some of the pitfalls associated with their use. Lessons from patient flow literature suggest that there may be better ways to make decisions about patient priority and to maintain throughput, without defaulting to long waiting lists and associated triage systems. These principles are demonstrated using a case study of an alternative model of triage that successfully reduced waiting time in a community rehabilitation program.

Suggested Citation

  • Katherine Harding & Nicholas Taylor, 2013. "Triage in Nonemergency Services," International Series in Operations Research & Management Science, in: Randolph Hall (ed.), Patient Flow, edition 2, chapter 0, pages 229-250, Springer.
    • Handle: RePEc:spr:isochp:978-1-4614-9512-3_10
    DOI: 10.1007/978-1-4614-9512-3_10
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    Keywords

    Triage; Prioritization;

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