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Emergency Departments: “Repairs While You Wait, No Appointment Necessary”

In: Handbook of Healthcare Operations Management

Author

Listed:
  • Kenneth N. McKay

    (University of Waterloo)

  • Jennifer E. Engels

    (Manulife Financial Corporation, Business System Analyst)

  • Sahil Jain
  • Lydia Chudleigh

    (VP Quality and Performance Management, St. Mary’s General Hospital)

  • Don Shilton

    (St. Mary’s General Hospital)

  • Ashok Sharma

    (St. Mary’s General Hospital, Grand River Hospital, Joint Chief of Staff)

Abstract

In this chapter we focus on the detailed, operational modeling of Emergency Departments—the flows and general processes, and not on clinical decision making. On the flow level, an Emergency Department shares a number of characteristics with a general repair shop, and while there are key differences, the flow and resource interrelationships are similar. We use this perspective to assist researchers with the decomposition and analysis of Emergency Departments, as well as the review of detailed research on Emergency Departments. We examine the scope of research efforts, methodologies employed, types of data included in the modeling, and the implementation of research results in practice. The chapter is anchored by an extensive field study at a medium-sized Emergency Department, whose methodology and key results are presented along with insights from the hospital.

Suggested Citation

  • Kenneth N. McKay & Jennifer E. Engels & Sahil Jain & Lydia Chudleigh & Don Shilton & Ashok Sharma, 2013. "Emergency Departments: “Repairs While You Wait, No Appointment Necessary”," International Series in Operations Research & Management Science, in: Brian T. Denton (ed.), Handbook of Healthcare Operations Management, edition 127, chapter 0, pages 349-385, Springer.
    • Handle: RePEc:spr:isochp:978-1-4614-5885-2_13
    DOI: 10.1007/978-1-4614-5885-2_13
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