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A Model for Hair Care Flow in Salons in the Black Community

In: Community-Based Operations Research

Author

Listed:
  • Farmer L. Lee Stenson

    (U.S. Coast Guard)

Abstract

Hair care for many black females is a complex, time-consuming, and expensive process requiring frequent trips to hair salons. This process is further complicated by the standard operating practices of many community-based stylists. We develop a discrete event queueing model of the salon-based hair care process based on the data from African-American-owned salons in the USA. This model is used to explore the impacts of two contrasting operating strategies: stacking clients (multiple clients scheduled at the same time) and not stacking clients (clients arrive according to separate appointment times). We show that client waits can be significantly reduced and high profits retained by not stacking clients, employing assistants to wash and dry clientele, and partitioning services based on processing times. Processing times and costs can also be reduced by increased use of simpler and more-natural hair styles. Finally, we recommend specialized business models to meet the needs of black women in the armed forces.

Suggested Citation

  • Farmer L. Lee Stenson, 2012. "A Model for Hair Care Flow in Salons in the Black Community," International Series in Operations Research & Management Science, in: Michael P. Johnson (ed.), Community-Based Operations Research, chapter 0, pages 191-211, Springer.
    • Handle: RePEc:spr:isochp:978-1-4614-0806-2_8
    DOI: 10.1007/978-1-4614-0806-2_8
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