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Applications of Data Envelopment Analysis in the Service Sector

In: Handbook on Data Envelopment Analysis

Author

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  • Necmi K. Avkiran

    (The University of Queensland)

Abstract

The service sector holds substantial challenges for productivity analysis because most service delivery is often heterogeneous, simultaneous, intangible, and perishable. Nevertheless, the prospects for future studies are promising as we gently push the data envelopment analysis research envelope by using more innovative research designs that may include synergistic partnerships with other methods and disciplines, as well as delve deeper into the sub-DMU network of organizations. This chapter is dedicated to providing a selection of applications in the service sector with a focus on building a conceptual framework, research design, and interpreting results. Given the expanding share of the service sector in gross domestic products of many countries, the twenty-first century will continue to provide fertile grounds for research in the service sector.

Suggested Citation

  • Necmi K. Avkiran, 2011. "Applications of Data Envelopment Analysis in the Service Sector," International Series in Operations Research & Management Science, in: William W. Cooper & Lawrence M. Seiford & Joe Zhu (ed.), Handbook on Data Envelopment Analysis, chapter 0, pages 403-443, Springer.
    • Handle: RePEc:spr:isochp:978-1-4419-6151-8_15
    DOI: 10.1007/978-1-4419-6151-8_15
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    Cited by:

    1. Cook, Wade D. & Tone, Kaoru & Zhu, Joe, 2014. "Data envelopment analysis: Prior to choosing a model," Omega, Elsevier, vol. 44(C), pages 1-4.
    2. K. Tone & M. Tsutsui, 2015. "How to Deal with Non-Convex Frontiers in Data Envelopment Analysis," Journal of Optimization Theory and Applications, Springer, vol. 166(3), pages 1002-1028, September.
    3. Fazlollahi, Ariyan & Franke, Ulrik, 2018. "Measuring the impact of enterprise integration on firm performance using data envelopment analysis," International Journal of Production Economics, Elsevier, vol. 200(C), pages 119-129.
    4. Justyna Kujawska, 2021. "Health System Efficiency in European Countries: Network Data Envelopment Analysis Approach," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 1095-1117.
    5. Yu, Ming-Miin & Chen, Li-Hsueh & Hsiao, Bo, 2018. "A performance-based subsidy allocation of ferry transportation: A data envelopment approach," Transport Policy, Elsevier, vol. 68(C), pages 13-19.

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