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Managing Issues of IT Service Offshore Outsourcing Projects

In: Technology Development

Author

Listed:
  • Rosine Hanna

    (Portland State University)

  • David Raffo

    (Portland State University)

  • Tugrul U. Daim

    (Portland State University)

Abstract

Western countries’ information technology and software intensive firms are increasingly producing software and IT services in developing countries. Regardless of the swift advancement in offshore outsourcing, there are arrays of issues that must be investigated in order for companies to benefit from the offshore outsourcing. Numerous significant benefits can be accomplished through the successful management of offshore outsourcing. Critical issues are the challenges that can happen throughout the lifecycle of offshore outsourcing IT service projects. This research will investigate these critical issues throughout the whole lifecycle of executed offshore outsourcing projects in the IT service industry from the client managerial perspective.

Suggested Citation

  • Rosine Hanna & David Raffo & Tugrul U. Daim, 2014. "Managing Issues of IT Service Offshore Outsourcing Projects," Innovation, Technology, and Knowledge Management, in: Tugrul U. Daim & Ramin Neshati & Russell Watt & James Eastham (ed.), Technology Development, edition 127, chapter 0, pages 197-208, Springer.
    • Handle: RePEc:spr:innchp:978-3-319-05651-7_10
    DOI: 10.1007/978-3-319-05651-7_10
    as

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