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Business Process Quality Management

In: Handbook on Business Process Management 1

Author

Listed:
  • Hajo A. Reijers

    (Eindhoven University of Technology)

  • Jan Mendling

    (Wirtschaftsuniversität Wien Institute for Information Business)

  • Jan Recker

    (Queensland University of Technology)

Abstract

Process modeling is a central element in any approach to Business Process Management (BPM). However, what hinders both practitioners and academics is the lack of support for assessing the quality of process models – let alone realizing high quality process models. Existing frameworks are highly conceptual or too general. At the same time, various techniques, tools, and research results are available that cover fragments of the issue at hand. This chapter presents the SIQ framework that on the one hand integrates concepts and guidelines from existing ones and on the other links these concepts to current research in the BPM domain. Three different types of quality are distinguished and for each of these levels concrete metrics, available tools, and guidelines will be provided. While the basis of the SIQ framework is thought to be rather robust, its external pointers can be updated with newer insights as they emerge.

Suggested Citation

  • Hajo A. Reijers & Jan Mendling & Jan Recker, 2015. "Business Process Quality Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 167-185, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-45100-3_8
    DOI: 10.1007/978-3-642-45100-3_8
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