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Process Management for Knowledge Work

In: Handbook on Business Process Management 1

Author

Listed:
  • Thomas H. Davenport

    (Babson College)

Abstract

In this chapter, the topic of using process improvement approaches to improve knowledge work is addressed. The effective performance of knowledge work is critical to contemporary sophisticated economies. It is suggested that traditional, engineering-based approaches to knowledge work are incompatible with the autonomy and work approaches of many knowledge workers. Therefore, a variety of alternative process-oriented approaches to knowledge work are described. Emphasis is placed on differentiating among different types of knowledge work and applying process interventions that are more behaviorally sensitive.

Suggested Citation

  • Thomas H. Davenport, 2015. "Process Management for Knowledge Work," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 17-35, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-45100-3_2
    DOI: 10.1007/978-3-642-45100-3_2
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    Citations

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    Cited by:

    1. Brocke, Jan vom & Zelt, Sarah & Schmiedel, Theresa, 2016. "On the role of context in business process management," International Journal of Information Management, Elsevier, vol. 36(3), pages 486-495.
    2. Sarah Zelt & Jan Recker & Theresa Schmiedel & Jan vom Brocke, 2018. "Development and validation of an instrument to measure and manage organizational process variety," PLOS ONE, Public Library of Science, vol. 13(10), pages 1-25, October.
    3. Katharina Blöcher & Rainer Alt, 2021. "AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 529-551, September.
    4. Freida Ozavize Ayodele & Liu Yao & Hasnah Binti Haron & Eyasan Leslie Dabor, 2019. "Knowledge Management and Institutional Accounting Functional Effectiveness: Evidence from Malaysia," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 1-27, June.
    5. Itzhak Aviv & Irit Hadar & Meira Levy, 2021. "Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes," Sustainability, MDPI, vol. 13(20), pages 1-32, October.
    6. Marek Szelągowski, 2021. "Practical assessment of the nature of business processes," Information Systems and e-Business Management, Springer, vol. 19(2), pages 541-566, June.

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