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Process Management for Knowledge Work

In: Handbook on Business Process Management 1

Author

Listed:
  • Thomas H. Davenport

    (Babson College)

Abstract

In this chapter, the topic of using process improvement approaches to improve knowledge work is addressed. The effective performance of knowledge work is critical to contemporary sophisticated economies. It is suggested that traditional, engineering-based approaches to knowledge work are incompatible with the autonomy and work approaches of many knowledge workers. Therefore, a variety of alternative process-oriented approaches to knowledge work are described. Emphasis is placed on differentiating among different types of knowledge work and applying process interventions that are more behaviorally sensitive.

Suggested Citation

  • Thomas H. Davenport, 2010. "Process Management for Knowledge Work," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, pages 17-35, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-00416-2_2
    DOI: 10.1007/978-3-642-00416-2_2
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    Citations

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    Cited by:

    1. Wang, Yan, 2016. "The bridge of dreams: : Towards a method for operational performance alignment in IT-enabled service supply chains," Other publications TiSEM c43a6f40-da0e-4375-9967-6, Tilburg University, School of Economics and Management.
    2. Przemyslaw Hensel, 2013. "Doradztwo jako temat badan naukowych – przegl¹d wspolczesnej literatury. (Consulting as a subject of study – a review of a recent literature.)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 11(43), pages 9-24.
    3. de Vasconcelos, José Braga & Kimble, Chris & Carreteiro, Paulo & Rocha, Álvaro, 2017. "The application of knowledge management to software evolution," International Journal of Information Management, Elsevier, vol. 37(1), pages 1499-1506.

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