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Competitive Intelligence Systems

In: Handbook on Decision Support Systems 2

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  • Vicki L. Sauter

Abstract

Competitive intelligence systems help decision makers identify opportunities to improve the company or organization’s strategic position among competitors, customers, and suppliers. Such systems rely upon heavily qualitative information and the intuition of decision makers. This chapter discusses some strategies for adapting conventional DSS technology and web technologies to provide that support. A specific example developed for a tertiary hospital is used to illustrate the process.

Suggested Citation

  • Vicki L. Sauter, 2008. "Competitive Intelligence Systems," International Handbooks on Information Systems, in: Handbook on Decision Support Systems 2, chapter 46, pages 195-210, Springer.
    • Handle: RePEc:spr:ihichp:978-3-540-48716-6_10
    DOI: 10.1007/978-3-540-48716-6_10
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