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Impact of Macroprudentiality on Customer Protection of Banking Services: The Case of the Republic of Moldova

In: Eurasian Business and Economics Perspectives

Author

Listed:
  • Cociug Victoria

    (The Academy of Economic Studies of Moldova)

  • Turcan-Munteanu Natalia

    (The Academy of Economic Studies of Moldova)

Abstract

Banks provide services that are indispensable to customers’ confidence in their financial stability. The protection of customers of banking services also includes maintaining the financial stability of the provider of such services. Macro-prudential supervision aims to maintain this stability and from this perspective contributes to the protection of consumers of banking services. The study is based on the analysis of theoretical concepts regarding the role of macroprudentiality and the possibility of its extension on consumer protection. The practical detailing is carried out on the case of the Republic of Moldova. The conclusions reflect the need to coordinate the supervisory function and the consumer protection function at the central bank level in the case of countries where the level of trust and financial inclusion of the population is low. This article aims to initiate a discussion about the relationship between the protection of consumers of banking services and macroprudentiality, because the subject of the connection between macroprudentiality and the behavior of consumers of banking services is not discussed as much.

Suggested Citation

  • Cociug Victoria & Turcan-Munteanu Natalia, 2023. "Impact of Macroprudentiality on Customer Protection of Banking Services: The Case of the Republic of Moldova," Eurasian Studies in Business and Economics, in: Mehmet Hüseyin Bilgin & Hakan Danis & Ender Demir & Leszek Wincenciak & S. Tolga Er (ed.), Eurasian Business and Economics Perspectives, pages 195-206, Springer.
    • Handle: RePEc:spr:eurchp:978-3-031-36286-6_12
    DOI: 10.1007/978-3-031-36286-6_12
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