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Maturity Models of Shared Services in Theory and Practice

Author

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  • Robert Marciniak

    (University of Miskolc, Faculty of Economics, Institute of Management Science)

Abstract

All shared service center (SSC) has its own evolutionary path with stations from the formation to maturity. This study introduces the main theoretical models of this development, so Barbara Quinn’s and Martin-Pérez’s models. These models show what kind of development statitions can a shared service center run through. However, it is also important to see that parent companies will only be able to effectively operate a shared service center only if all of business process are standardized and not only the processes of the SSC. The CMMI model helps the parent organization to find the optimal level of maturity to implement and operate an SSC. Janssen-Joha’s model is also a good landmark because it shows how the parent company could implement SSCs organization-wide. Practical side of the research shows level of maturity of Hungarian SSCs based on the first two models.

Suggested Citation

  • Robert Marciniak, 2016. "Maturity Models of Shared Services in Theory and Practice," Proceedings- 11th International Conference on Mangement, Enterprise and Benchmarking (MEB 2016),, Óbuda University, Keleti Faculty of Business and Management.
    • Handle: RePEc:pkk:meb016:191-204
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    File URL: http://kgk.uni-obuda.hu/sites/default/files/14_Marciniak.pdf
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    References listed on IDEAS

    as
    1. Hamar, Judit, 2005. "Üzleti szolgáltatások Magyarországon [Business services in Hungary]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(11), pages 881-904.
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    Cited by:

    1. Drita Kruja & Elena Kokthi, 2017. "The Knowledge and Students’ Readiness to Join the Business Services Sector in Albania," Proceedings- 11th International Conference on Mangement, Enterprise and Benchmarking (MEB 2017),, Óbuda University, Keleti Faculty of Business and Management.

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