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Consequences for Insurance Workers

In: Insurance Transformed

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  • Michael Naylor

    (Massey University)

Abstract

The process of change to a transformed insurance sector has multiple implications for those employed in the sector. Naylor explores these issues. While the chapter agrees that most activities will be affected it disagrees with the common argument that process automation implies a substantial reduction in employment. Instead, Naylor argues that insurance incumbents can thrive by proactively migrating staff into providing a far wider array of services. The chapter explores concepts which determine which activities will disappear and which will expand.

Suggested Citation

  • Michael Naylor, 2017. "Consequences for Insurance Workers," Palgrave Studies in Financial Services Technology, in: Insurance Transformed, chapter 0, pages 281-295, Palgrave Macmillan.
    • Handle: RePEc:pal:psincp:978-3-319-63835-5_10
    DOI: 10.1007/978-3-319-63835-5_10
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