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Propositions of Value for the Customer in Insurance 4.0

In: Insurance 4.0

Author

Listed:
  • Bernardo Nicoletti

    (Temple University)

Abstract

This chapter analyzes in detail how to add value to the customers in insurance. To add the maximum value to the customer, it would be necessary to design one-customer insurance. In other words, it would be essential to define an insurance business model geared to provide, in perspective, a unique set of services to each one of the customers. This approach is not yet possible. With insurance 4.0, it is possible to introduce new customized services in the direction mentioned. Their objective is to add more value to the customers in a changing world. This chapter examines how insurance companies can leverage insurance 4.0 solutions to deliver disruptive products and services to the market, to achieve a competitive advantage. The fundamental statement of this chapter is that insuring is necessary, insurance is not.

Suggested Citation

  • Bernardo Nicoletti, 2021. "Propositions of Value for the Customer in Insurance 4.0," Palgrave Studies in Financial Services Technology, in: Insurance 4.0, chapter 0, pages 69-99, Palgrave Macmillan.
    • Handle: RePEc:pal:psincp:978-3-030-58426-9_4
    DOI: 10.1007/978-3-030-58426-9_4
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