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Modelling Performance Options

In: Managing Retail Productivity and Profitability

Author

Listed:
  • David Walters
  • Dominic Laffy

Abstract

The previous two chapters have discussed margin management and asset management in detail. This chapter brings them together using the strategic profit model (SPM) as the co-ordinating medium. It will be recalled that the SPM uses both margin management and asset management to explore performance options and has the facility to identify tradeoff options between the two in an attempt to optimise the return on assets. We are using an expanded version of the model to identify the operational and strategic aspects of the decisions. In Figure 6.1 the facilitating/determining factors appear as activities requiring decisions; those decisions relating financial management issues are also included. One other item to be included are customer expectations which is an important input into the decisions to allocate resources. The SPM is used to optimise both customer satisfaction and corporate performance.

Suggested Citation

  • David Walters & Dominic Laffy, 1996. "Modelling Performance Options," Palgrave Macmillan Books, in: Managing Retail Productivity and Profitability, chapter 6, pages 134-160, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-349-24621-2_6
    DOI: 10.1007/978-1-349-24621-2_6
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