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The Ethics of Customer Relationships

In: Ethical Banking

Author

Listed:
  • James J. Lynch

    (Lions Green)

Abstract

Not all bank customers are honest; a number are unethical. Dishonesty ranges from robbery to lying about income on a loan application. The consequences of dishonesty in banking can be catastrophic leading to losses of millions of pounds, broken careers and damaged reputations. It is therefore understandable that bankers are brought up to be wary and disinclined to give the benefit of the doubt. Yet the essence of banking is risk-taking, so since time immemorial banks have confronted dilemmas of trust and risk assessment.

Suggested Citation

  • James J. Lynch, 1991. "The Ethics of Customer Relationships," Palgrave Macmillan Books, in: Ethical Banking, chapter 4, pages 45-65, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-349-21710-6_4
    DOI: 10.1007/978-1-349-21710-6_4
    as

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