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Introduction

In: The New Frontiers for Business Analysis

Author

Listed:
  • Keron Bhattacharya

    (Jay Consultancy Services)

Abstract

At a recent meeting, Harvard Professor Robert Kaplan recounted an interesting story. He reported that when a group of American indus¬trialists visited Japan, they discovered from available statistics that the percentage of Japanese products which needed no re-working was as high as 92. The Americans did not have this information available at home. When they investigated their own industry, they found that the same ratio was only 8 per cent. They then worked on this factor for the next six months, at which point the ratio had moved to 66 per cent. More important, productivity was 25 per cent higher. The slack had obviously been available in the system all the time.

Suggested Citation

  • Keron Bhattacharya, 1987. "Introduction," Palgrave Macmillan Books, in: The New Frontiers for Business Analysis, pages 1-5, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-349-08612-2_1
    DOI: 10.1007/978-1-349-08612-2_1
    as

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