IDEAS home Printed from https://ideas.repec.org/h/pal/palchp/978-1-349-04734-5_6.html
   My bibliography  Save this book chapter

The Hotels

In: The Hidden Meaning of Pay Conflict

Author

Listed:
  • Michael White

    (Ashridge Management College)

Abstract

The hotel industry, like some other service industries, is of great antiquity. However, its emergence as one of the major industries of most Western countries probably dates from the period of modern travel, especially business travel, and of the growth of public annual holidays. This has required the development of a large work force, which has been superimposed on a base of traditional working methods and practices1. Many of the more expensive hotels and restaurants attempt to maintain the trappings of a past age, which have died out in most fields of life. Hotel and restaurant customers often demand a level of service which reflects this previous tradition and adopt a dominating and punitive style in their relationships with the members of the hotel or restaurant staff. This type of relationship is underlined and perhaps preserved by the custom of ‘tipping’2. The prevailing style of management in the hotel industry seems to be in tandem with this feature: overtly authoritarian and punitive3. Public reprimands of members of staff remain a standard ploy for placating irate customers.

Suggested Citation

  • Michael White, 1981. "The Hotels," Palgrave Macmillan Books, in: The Hidden Meaning of Pay Conflict, chapter 6, pages 62-78, Palgrave Macmillan.
  • Handle: RePEc:pal:palchp:978-1-349-04734-5_6
    DOI: 10.1007/978-1-349-04734-5_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palchp:978-1-349-04734-5_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.