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Conclusions

In: Understanding and Managing IT Outsourcing: A Partnership Approach

Author

Listed:
  • Neil Oschlag-Michael

    (Ase)

  • Surja Datta

    (Oxford Brookes University)

Abstract

This book advocates a partnership approach to outsourcing. But this statement needs to be qualified. Developing a partnership approach is a difficult process and not without risks. It has been suggested in this book that a partnership approach is most productive in outsourcing relationships that are characterized with a high level of uncertainty. This suggestion may sound paradoxical at the first instance. Firms tend to avoid uncertainty in outsourcing. When it is difficult to predict accurately what the future cost savings and gains in competitiveness are likely to be, firms typically prefer to ‘make’ instead of ‘buy’. While this is a rational strategy, the book points to an alternate approach which is equally valid; one that is predicated on trust and hence on a partnership approach.

Suggested Citation

  • Neil Oschlag-Michael & Surja Datta, 2015. "Conclusions," Palgrave Macmillan Books, in: Understanding and Managing IT Outsourcing: A Partnership Approach, pages 84-85, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-49732-1_7
    DOI: 10.1057/9781137497321_7
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