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Findings and Discussion on Case Studies

In: Understanding and Managing IT Outsourcing: A Partnership Approach

Author

Listed:
  • Neil Oschlag-Michael

    (Ase)

  • Surja Datta

    (Oxford Brookes University)

Abstract

The main purpose of the case studies is to examine how trust and uncertainty are related and how they can be understood with the constructs developed in Chapter 4. Our concern is not with ‘validation’ of the frameworks but rather with the task of demonstrating how these theoretical constructs work in practice. A secondary objective is to develop an idea of how trust can be engendered over time between service providers and service receivers in outsourcing relationships that may have high uncertainty associated with them at least in the initial stages.

Suggested Citation

  • Neil Oschlag-Michael & Surja Datta, 2015. "Findings and Discussion on Case Studies," Palgrave Macmillan Books, in: Understanding and Managing IT Outsourcing: A Partnership Approach, chapter 5, pages 70-83, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-49732-1_6
    DOI: 10.1057/9781137497321_6
    as

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