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Calculation: Providing Feedback

In: The New Influencing Toolkit

Author

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  • Tim Baker

Abstract

In this chapter, we examine the calculation capability of providing feedback. Timely and constructive feedback provides an important opportunity for a leader to influence the behavior of their team, both collectively and individually. This feedback can be either positive, in the sense that it reinforces correct behavior, or negative, in the sense that it is corrective and developmental. My experience in 21 industries I have consulted for is that feedback is either done poorly or too infrequently. We’ll look at the difference between summative and formative feedback and share the After Action Review technique that can help to provide useful avenues to offer feedback – a critical capability of the calculation strategy.

Suggested Citation

  • Tim Baker, 2015. "Calculation: Providing Feedback," Palgrave Macmillan Books, in: The New Influencing Toolkit, chapter 0, pages 185-190, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-47016-4_20
    DOI: 10.1057/9781137470164_20
    as

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