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The Outsourcing Life Cycle and the Transition Phase

In: The Handbook of Global Outsourcing and Offshoring

Author

Listed:
  • Ilan Oshri

    (Loughborough University)

  • Julia Kotlarsky

    (Aston University)

  • Leslie P. Willcocks

    (London School of Economics)

Abstract

Although the multibillion-dollar outsourcing industry is flourishing, a number of outsourcing arrangements have been underperforming, and some have even been terminated. Poor management and governance of the outsourcing relationship have often been cited as two main reasons for less successful outsourcing contracts. Before we investigate the management and the governance of outsourcing relationships, which will be further discussed in Chapter 9, it is important to understand the key stages of the outsourcing process, as well as the key practices that can be applied at each stage.

Suggested Citation

  • Ilan Oshri & Julia Kotlarsky & Leslie P. Willcocks, 2015. "The Outsourcing Life Cycle and the Transition Phase," Palgrave Macmillan Books, in: The Handbook of Global Outsourcing and Offshoring, edition 3, chapter 0, pages 213-238, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-43744-0_9
    DOI: 10.1007/978-1-137-43744-0_9
    as

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