IDEAS home Printed from https://ideas.repec.org/h/pal/palchp/978-1-137-41202-7_12.html
   My bibliography  Save this book chapter

Competitive Excellence

In: Systemic Change Management

Author

Listed:
  • George L. Roth
  • Anthony J. DiBella

Abstract

When you visit any company, formally or informally, whether as an individual or part of a group, or as a customer, supplier, or in some other role, you are bound to discern certain characteristics of the facilities, how employees present themselves, and the way the organization operates. Some people go beyond noticing what’s obvious and recognize a system in place. As seen in the enterprise cases we have described, our set of high performers all did “benchmarking,” or visiting other companies to compare themselves with others, assess their processes, and learn from their improvements, changes, and operations. One of our favorite insights about learning from high performers comes from Steven Spear and Kent Bowen in their article “Decoding the DNA of the Toyota Production System.” These authors ask, why, with Toyota being “extraordinarily open about its practices,” have manufacturers been unable to replicate its performance? Their answer is that “observers confuse the tools and practices they see on their plant visits with the system itself.”1

Suggested Citation

  • George L. Roth & Anthony J. DiBella, 2015. "Competitive Excellence," Palgrave Macmillan Books, in: Systemic Change Management, chapter 0, pages 207-221, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-41202-7_12
    DOI: 10.1057/9781137412027_12
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palchp:978-1-137-41202-7_12. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.