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Tesco and Sainsbury’s: The Need to Turn Ideas into Action

In: Innovating in a Service-Driven Economy

Author

Listed:
  • Richard Cuthbertson

    (University of Oxford)

  • Peder Inge Furseth

    (BI Norwegian Business School)

  • Stephen J. Ezell

    (Information Technology and Innovation Foundation)

Abstract

The world of supermarket grocery shopping may appear to provide a contrast to the high-tech world of Apple, Nokia, Amazon, Facebook, and MySpace. However, the apparently stable low-tech grocery sector is actually hugely competitive and constantly looking to adopt new innovations. This chapter presents an analysis of the components of the Service Innovation Triangle for Tesco and Sainsbury’s, two UK supermarket operators that have both gained and lost their competitive advantage over the years. This chapter focuses on service innovation in the UK grocery sector during the 1990s and early 2000s.

Suggested Citation

  • Richard Cuthbertson & Peder Inge Furseth & Stephen J. Ezell, 2015. "Tesco and Sainsbury’s: The Need to Turn Ideas into Action," Palgrave Macmillan Books, in: Innovating in a Service-Driven Economy, chapter 12, pages 159-165, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-40903-4_12
    DOI: 10.1057/9781137409034_12
    as

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