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Global Stakeholder Relationships Governance: An Infrastructure

In: Global Stakeholder Relationships Governance: An Infrastructure

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  • Toni Muzi Falconi

Abstract

Muzi Falconi articulates why and how managements of private, social and public-sector organizations may improve the quality of their decision-making process and accelerate the implementation of those decisions by developing a soft/hard infrastructure to govern stakeholder relationships. He argues that today these are by definition global, regardless of the size and location, and that a listening culture is necessary to involve and engage stakeholders by implementing a continued, integrated, multi-channel and multi-stakeholder reporting activity. The chapter explains the two dominant approaches: the symbolic interpretive management communicating-to, and the stakeholder relationships with governance approaches; the alignment of internal-/external-communication in an updated generic principles and specific applications policy, in parallel with an 11-step relationships governance process defined as gorel (governance of relationships).

Suggested Citation

  • Toni Muzi Falconi, 2014. "Global Stakeholder Relationships Governance: An Infrastructure," Palgrave Macmillan Books, in: Global Stakeholder Relationships Governance: An Infrastructure, chapter 1, pages 1-55, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-39682-2_1
    DOI: 10.1057/9781137396822_1
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