IDEAS home Printed from https://ideas.repec.org/h/pal/palchp/978-1-137-33747-4_6.html
   My bibliography  Save this book chapter

Engage

In: Workshift

Author

Listed:
  • Jason Morwick
  • Robyn Bews
  • Emily Klein
  • Tim Lorman

Abstract

American self-improvement expert, Dale Carnegie, knew how to deal with people. Over 75 years after he penned How to Win Friends and Influence People, it still remains both popular and relevant. As the quote opening this chapter suggests, Carnegie knew that we are all complex, emotionally driven individuals who learn to work together through relationships based on intangible qualities such as trust, respect, and understanding. This may sound a bit fuzzy but it’s how organizations work. Conducting a technical assessment of an organization’s IT infrastructure to determine its readiness to support a fleet of mobile workers will always be clearer than trying to unravel the network of relationships within an organization to determine drivers of behavior. In many regards, understanding and changing the technical layer to enable Workshift is far easier than changing the mindsets and behavior of the people impacted.

Suggested Citation

  • Jason Morwick & Robyn Bews & Emily Klein & Tim Lorman, 2013. "Engage," Palgrave Macmillan Books, in: Workshift, chapter 0, pages 95-114, Palgrave Macmillan.
  • Handle: RePEc:pal:palchp:978-1-137-33747-4_6
    DOI: 10.1057/9781137337474_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palchp:978-1-137-33747-4_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.