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Build Trust—A Vital Component of Enduring Achievement

In: The Executive Checklist

Author

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  • James M. Kerr

Abstract

January 28, 1986, was that fateful day when the space shuttle Challenger broke apart 73 seconds into its flight, leading to the deaths of its seven crew members. The tragedy left a nasty scar on the US space program. Most of you have heard of this incident, but what we might be less familiar with the conclusions drawn by the Rogers Commission (appointed by President Ronald Reagan to investigate the catastrophe): “NASA’s organizational culture and decision making process were key contributing factors of the accident. Technicians, who were aware of problems, did not feel it was safe to bring it up due to low trust levels.”1

Suggested Citation

  • James M. Kerr, 2014. "Build Trust—A Vital Component of Enduring Achievement," Palgrave Macmillan Books, in: The Executive Checklist, chapter 2, pages 25-43, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-33744-3_3
    DOI: 10.1057/9781137337443_3
    as

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