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Quality Improvement Approaches

In: Learning From World-Class Manufacturers

Author

Listed:
  • Marek Szwejczewski

    (Cranfield University)

  • Malcolm Jones

    (Productivity Europe)

Abstract

As we outlined in the previous chapter, the first stage in the development of World-Class Manufacturing capabilities is to ensure that we can meet the quality requirements of our customers. Although Toyota, that doyen of World-Class Manufacturing, started developing its lean system in the 1930’s, the company was still facing quality issues in the 1950’s and it took the influence of Dr Edwards Deming and the American approach of Total Quality Control to stabilise its quality performance.

Suggested Citation

  • Marek Szwejczewski & Malcolm Jones, 2013. "Quality Improvement Approaches," Palgrave Macmillan Books, in: Learning From World-Class Manufacturers, chapter 0, pages 30-46, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-29230-8_2
    DOI: 10.1057/9781137292308_2
    as

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