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The Neglected Role of Middle Management in Outsourcing and Offshoring

In: The New IT Outsourcing Landscape

Author

Listed:
  • Leslie Willcocks
  • Catherine Griffiths

Abstract

What are the roles of Middle Managers (MMs) in outsourcing, and how key are they to success? For many years the justification for introducing technology within companies has been to replace layers of MMs, to allow visibility and increase efficiency. The result? MMs have often become the main target for cost-cutting across companies, and, indeed, for outsourcing certain processes. In the 1980s and 1990s, high profile management advisers such as Tom Peters and Michael Hammer considered the removal of MMs as a major corporate objective (Hammer and Champy, 1993; Peters and Waterman, 2004).

Suggested Citation

  • Leslie Willcocks & Catherine Griffiths, 2012. "The Neglected Role of Middle Management in Outsourcing and Offshoring," Palgrave Macmillan Books, in: The New IT Outsourcing Landscape, chapter 7, pages 251-278, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-01229-6_8
    DOI: 10.1057/9781137012296_8
    as

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