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Configurational Approach: Aligning Product, Processes and Organization Systems

In: Product Information Management for Mass Customization

Author

Listed:
  • Cipriano Forza
  • Fabrizio Salvador

Abstract

Configuration systems have been defined as socio-technical systems, characterized by a technical component — the configurator — and an organizational component — people, procedures, processes, etc. To improve configuration system performance it is necessary to act on both technical and organizational dimensions. This chapter explains the logic used to maximize product configuration process performance. In particular, it: illustrates how automation of repetitive check activities allows the ‘delay syndrome’ and sluggish red-tape to be surmounted; highlights the changes in the roles and tasks of salesmen and designers, necessary to deploy the potential advantages of configurable products; explains how the configuration system may work as a mechanism for inter-company coordination; proposes an integrative model of the technical and organizational actions needed to efficiently offer customization through product configuration.

Suggested Citation

  • Cipriano Forza & Fabrizio Salvador, 2006. "Configurational Approach: Aligning Product, Processes and Organization Systems," Palgrave Macmillan Books, in: Product Information Management for Mass Customization, chapter 12, pages 194-206, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-80092-2_12
    DOI: 10.1057/9780230800922_12
    as

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