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Selecting and Leveraging Outsourcing Suppliers

In: Information Systems and Outsourcing

Author

Listed:
  • Sara Cullen
  • Leslie P. Willcocks
  • Mary C. Lacity

Abstract

Outsourcing—and as part of this, choosing and leveraging suppliers — is most successful when managed as a life-cycle, and not as a one-off transaction. In our version (see Cullen et al., 2006), this outsourcing life-cycle consists of nine building blocks in four phases. The first four blocks comprise the Architect Phase, which lays the foundation for the deal. The fifth and sixth blocks make up the Engage Phase, when the client selects the supplier and negotiates the deal. The seventh and eighth blocks make up the Operate Phase, when the deal is operationalized and managed. Regenerate, the final phase, is where the client assesses options and then resumes the cycle. The client’s bargaining power fluctuates throughout this life-cycle, as shown in Figure 11.1.

Suggested Citation

  • Sara Cullen & Leslie P. Willcocks & Mary C. Lacity, 2009. "Selecting and Leveraging Outsourcing Suppliers," Palgrave Macmillan Books, in: Information Systems and Outsourcing, chapter 11, pages 280-302, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-59483-8_11
    DOI: 10.1057/9780230594838_11
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