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Development and support

In: Thinking and Acting as a Great Programme Manager

Author

Listed:
  • Sergio Pellegrinelli

Abstract

Billie Moss prepared for the meeting with Ursula Lang, who was coming for advice on how to deal with a senior Enerce manager unwilling to release people to work on the One World Programme. Billie Moss was formally tasked with guiding and supporting the team but, as a consultant, was regarded as an outsider. Despite many years as a commercial company and significant international expansion, the culture at Enerce reflected its heritage as a state-controlled monopoly and the benign autocracy such a position fostered. Enerce people knew best, and consultants solved problems but did not take decisions. The team frequently met informally to discuss issues, advice was ignored, and instructions were treated as optional suggestions.

Suggested Citation

  • Sergio Pellegrinelli, 2008. "Development and support," Palgrave Macmillan Books, in: Thinking and Acting as a Great Programme Manager, chapter 0, pages 110-120, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-58308-5_9
    DOI: 10.1057/9780230583085_9
    as

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