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Corporate Ombuds

In: Assertiveness and Diversity

Author

Listed:
  • Anni Townend

Abstract

In this chapter the Corporate Ombuds is described, and in particular how the provision of it complements other channels of communication and services for employees. The Corporate Ombuds facilitates the development of an assertive relationship between employees and the organization, one in which there is opportunity for employees to be open and honest about work-related concerns that are impacting on their performance, and in some cases on other people’s performance and that of the organization.

Suggested Citation

  • Anni Townend, 2007. "Corporate Ombuds," Palgrave Macmillan Books, in: Assertiveness and Diversity, chapter 19, pages 177-186, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-58201-9_19
    DOI: 10.1057/9780230582019_19
    as

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